Terms and Conditions for UserTellsMe

Terms & Services
Last updated: January 22, 2026
Welcome to UserTellsMe. These Terms & Services (“Terms”) govern your access to and use of the website https://usertells.me and the services provided by UserTellsMe. By accessing or using the service, you agree to be bound by these Terms.

1. About UserTellsMe
UserTellsMe is a platform that allows users to collect user feedback and support requests for their projects by connecting the application to their own website.
Owner & Contact
UserTellsMe
Contact: Federico
Email: federico@usertells.me

2. Eligibility
You must be at least 18 years old to use this website and the services. By using UserTellsMe, you confirm that you have the legal capacity to enter into a binding agreement.

3. Services
When purchasing a package, users can connect the UserTellsMe application to their website and begin collecting feedback and support tickets from their users.
UserTellsMe reserves the right to modify, suspend, or discontinue the service (or any part of it) at any time.

4. Payments and Refunds
Payments are required to access paid packages and features.
Users are entitled to request a full refund within 14 days from the date of purchase. After this period, payments are non-refundable unless required by applicable law.

5. User Data
UserTellsMe collects the following personal data:

Name
Email address
Payment information

Non-personal data collected:
Web cookies
Tickets and feedback submitted through the service

The processing of personal data is governed by our Privacy Policy:
https://usertells.me/privacy-policy

6. User Responsibilities
You agree to use the service only for lawful purposes and not to misuse, disrupt, or attempt to gain unauthorized access to the platform or its systems.
You are responsible for the content and data collected through your use of the service.

7. Intellectual Property
All content, branding, and software related to UserTellsMe are the property of UserTellsMe or its licensors. You may not copy, modify, or distribute any part of the service without prior written permission.

8. Limitation of Liability
UserTellsMe is provided “as is” and “as available.” To the maximum extent permitted by law, UserTellsMe shall not be liable for any indirect, incidental, or consequential damages arising from the use of the service.

9. Termination
UserTellsMe may suspend or terminate your access to the service at any time if you violate these Terms or use the service in an unlawful manner.

10. Updates to These Terms
UserTellsMe may update these Terms from time to time. Users will be notified of any material changes by email. Continued use of the service after updates constitutes acceptance of the revised Terms.

11. Governing Law
These Terms are governed by and construed in accordance with the laws of France, without regard to conflict of law principles.

12. Cancellation of Account or Subscription
You may cancel your account at any time by following the instructions on the UserTellsMe website. Upon cancellation, you will lose access to all services and data associated with your account.
Cancellation of the subscription does not entitle you to a refund of any fees paid, except as expressly stated in Section 4. The subscription will remain active until the end of the current billing cycle.

13. Contact
If you have any questions about these Terms, please contact:
Federico at federico@usertells.me